Privacy Policy

1. Who we are

HearthGuard Insurance Services, LLC (“HearthGuard”, “we”, “us”) operates this website as a licensed insurance marketing and lead-generation service. We are not an insurance company and do not underwrite policies or decide claims.

2. Information we collect

• Information you give us when you call, such as your name, phone number, email address, property address, ownership status, and details about your home and current coverage.
• Call records, including recordings and transcripts where permitted by law, and notes taken by the agent.
• Technical and usage information collected automatically, such as IP address, device and browser type, referring URL, pages viewed, and advertising identifiers.
• Information from advertising and analytics partners, including Google Ads, about how you reached this site.

3. How we use information

We use information to connect you with licensed insurance agents and partners, to prepare and deliver quotes, to respond to your requests, to detect fraud and abuse, to measure and improve our advertising and website, and to comply with legal obligations including telemarketing and insurance regulations.

4. How we share information

We share the information you provide with licensed insurance agents, insurance carriers, and marketing partners so they can quote and service coverage for you. We also share information with service providers who host our systems, route calls, analyze traffic, and deliver advertising, and with regulators or law enforcement where required. A current list of our marketing partners is available on request at support@hearthguard-example.com. We do not sell information to unrelated third parties for their own independent marketing beyond the partner sharing described here.

5. Calls, recording and text messages

Calls to or from the number shown on this site may be recorded or monitored for quality, training, and compliance purposes. If you provide your number, you may be contacted about insurance products at that number, including by an agent or partner. Message and data rates may apply. Consent is never a condition of purchase, and you may withdraw it at any time through our Do Not Call page.

6. Cookies and advertising

We and our partners use cookies, pixels and similar technologies to remember your preferences, measure campaign performance, and understand how visitors use the site. You can control cookies through your browser settings, and you can opt out of personalized Google advertising in your Google Ads settings.

7. Your privacy choices (CCPA/CPRA and other states)

Depending on where you live, you may have the right to know what personal information we collect, to request a copy, to request deletion or correction, to opt out of the sale or sharing of personal information and of targeted advertising, and not to be discriminated against for exercising these rights. To make a request, email support@hearthguard-example.com or call (888) 555-0142. We will verify your identity before responding, and an authorized agent may submit a request on your behalf with proof of authorization.

8. Data retention and security

We keep information for as long as needed for the purposes described above and to meet legal, tax and regulatory record-keeping requirements, then delete or de-identify it. We use reasonable administrative, technical and physical safeguards, though no method of transmission or storage is completely secure.

9. Children

This site is intended for adults. We do not knowingly collect personal information from anyone under 16.

10. Changes and contact

We may update this policy and will change the date above when we do. Questions can be sent to HearthGuard Insurance Services, LLC, 1200 Market Street, Suite 400, Wilmington, DE 19801, or support@hearthguard-example.com.